Capital B Media
Tag results for: crisis-comms
Keep the customer happy
By Kate Betts 05/05/26
Dealing with a negative situation well helps keep your customers
It’s natural to be defensive, but it doesn't look good
By Kate Betts 06/06/24
We need to overcome our bodies' natural responses when facing potentially negative PR.
Proper Planning and Preparation
By Kate Betts 01/11/23
The Covid inquiry demonstrates the importance of the old saying: Proper Planning and Preparation Prevents Poor Performance
Sorry for star jumps advice, says energy boss
By Kate Betts 12/01/22
The CEO of energy firm Ovo has said sorry for flippant advice over keeping warm. A textbook crisis comms response, says Kate Betts.
Silence speaks volumes
By Kate Betts 01/10/21
Should the Metropolitan Police do media interviews over the Sarah Everard case? Kate Betts argues that they should.
Crisis comms - lessons learned
By Kate Betts 24/06/21
What has the last year or so taught us about dealing with a crisis?
Decisions have consequences
By Kate Betts 14/03/21
The anger caused by the way the Clapham Common vigil was policed could have been avoided if managers had considered the importance of reputation
Keep out of the detail
By Kate Betts 27/05/20
When defending against potentially negative PR it is better to keep out of the detail, says Kate Betts
Right message, wrong audience?
By Kate Betts 11/05/20
The Government is coming under fire for its new Covid-19 messaging. Maybe it was more of a case of mixed up audiences, writes Kate Betts.
Golden rules of dealing with a crisis
By Kate Betts 16/03/20
The ongoing coronavirus situation is focusing minds on how to deal with a crisis. We look at a few golden rules.
Why media training is actually worth doing
By Kate Betts 20/12/19
Lots of senior people seem to think they don't need media training. Kate Betts looks at why that may be a mistake
Fail to prepare… Or prepare to fail?
By Kate Betts 18/06/19
Are you prepared for a crisis? If you fail to prepare your reputation could suffer.
Meet the team: Tracy Thornhill, administration executive
By Tracy Thornhill 05/06/19
Tracy is our administration executive. Here she shares her experience of working at Capital B Media and her perceptions of the PR industry.
You don't have to talk to the media
By Kate Betts 17/12/18
Not all publicity is good publicity. There are times when you can, and should, pass up the chance to speak to the press
2017: Our Year
By Mary Ferguson 19/12/17
As 2017 draws to a close, Mary Ferguson looks back at the last 12 months in the world of Capital B Media.
Leadership and communication are vital in a crisis
By Kate Betts 20/06/17
Kate Betts looks at why leaders need to be seen, to listen and to reassure in a major emergency
Preparation is the key to a media interview
By Kate Betts 08/05/17
It's vital to prepare for a media interview and use the opportunity to enhance or protect your reputation.
Are you prepared for when things go wrong?
By Kate Betts 26/04/17
Top tips on how to write a crisis communications plan for small businesses
Sorry seems to be the hardest word
By Kate Betts 21/05/16
Why do big organisations find it so hard to say “sorry”? They listen too much to their lawyers, that’s why.